Not liking the way your current IT solution provider is responding to your business needs? Maybe it’s time for a change. A drastic one. You know, like changing the company who handles your software dilemmas. Certainly, a new IT provider can bring fresh new solutions that can improve the organization of your company and work on your business growth. Here are some signs that you should change your IT solutions company.
Lack of Quality Communication
Having quality communication with your IT support partner is key for a well-organized and successful business relationship. Quality communication with your IT partner means that you are both aware of business objectives and work together toward achieving them. You should feel able to turn to them whenever necessary. Also, your IT support company should provide you with a contact person that will be able to spring into action immediately. You should not be chasing your IT provider whenever there is a damage or bug. It’s their job to provide great customer support and make sure your business is up and running smoothly. If you have trouble communicating over minor issues, just imagine what will happen when you have a bigger ones.
Lack of Proactiveness
Instead of just being emergency support, your IT solutions company should act in a more proactive way. They need to be able to analyze potential risks and solve them before they occur. A good IT solutions provider performs preventive maintenance. They make sure your business runs smoothly without any distractions. Your IT provider should ensure your business software and applications are secure, bug-free and up to date.
Missing Deadlines and Poor Response Time
In order for your business to stay on top of things it’s crucial your IT solutions provider is quick to respond to any queries and always meet deadlines. Otherwise, you may be in for a loss. If your IT support team fails to meet deadlines a few times too many, you should consider it a real problem. You should start looking for a professional development company you can rely on 24/7.
Low Business Security
Having good business security is extremely important. Especially nowadays, as cyber-attacks have become more prominent. In order to keep your business safe, you need to ensure the the personal information of your clients is enclosed at all times. Your IT solutions company should be focused on keeping your business safe from spam emails, viruses and malware attacks.
Insufficient Trust and Loyalty
Trust and loyalty is key to maintaining a successful business relationship. But to get to this stage you need to have good communication. If the same issues are recurring time after time this will slow down productivity and growth. In order to maintain trust,your IT provider should work quickly and efficiently to fix any issues you may be having with your software. If they don’t, then it’s time to find someone who values trust, loyalty and communication.
Changing Business Dynamics
Your IT solutions provider should not only be able to support you on a general business level, but should also have the capacity to address your specific business needs. They need to have a clear vision of your business needs and goals, as well as a clear understanding of the technologies you are using for efficient and productive business success. Technology changes fast. Your IT solutions provider should be able to recommend you new technology that will have a positive impact on your business. New technologies are moving businesses forward. If your IT support company refuses to use new technologies, find another one that will care about the future of your business.
As a successful business, you should expect nothing less from your IT solutions provider. If any of these signs strike a chord then it’s time to find a replacement. Look for a reputable company that gives its best to satisfy clients and build long lasting business partnerships.
If you find you need to change your IT support supplier, check out Valoso Hub for a team of IT experts and an IT solutions company you can always count on. Contact us by clicking on the banner below.